Flight booking

How to book a flight

1. Specify a trip type:

one way, for example, Vilnius – London,
round trip, for example, Vilnius - London and back or
multi city for example, Vilnius – London, then from London to Dublin.

2. Specify your itinerary:

3. Select your trip dates:

Choose year/month and day for departure and return (for roundtrip and multy city trips).

4. Select the number of passengers

Select the number of passengers according to their age category.

5. Select fare class (optional)

You can choose economy or business class for your flight. If you do not select a class, the system will return the chippest flight offers regardless of their class, which mostlikely will be economy/coach class offers.

5. Select airline (optional)

Select an airline from the dropdown list to narrow your search to this airline.

 

After you entered and selected all information and options, click "Find the best offers". The system will then return the list of results according to your search request.

IMPORTANT: booking engine will return only available flights.

Other booking steps

After the system found available flight offers, select the most suitable from the list by clicking Select. On the next page you will see all booking itinerary details (airline, departure/arrival time, air ticket tariff rules and conditions, ticket type, payment conditions).
In order to pay less you can registrater and start accumulate the discount for your next purchases in Avia.lt. See Registration for Frequent Buyers section. If you are already registered in Avia.lt, login using the form supplied. If you are not registered, you can quickly do so by supplying only your e-mail and password. Just click on "Quick Registration" and complete the form (when you hit "register" the window will not reload). upon successfull registration you will be logged in automatically. You can also continue booking without registration or login.

Select ticket delivery type. If the ticket is paper type, you can pick it up it in Baltic Clipper office at Gedimino ave. 64, Vilnius, ph. +370 5 2312323, working hours I-V 8 am – 6 pm. You can also pick up your ticket in Vilnius airport before the flight or it can be sent (at extra charge) to a specified address in Lithuania or other country.

Read carefully all information about the payment. You can select several payment types: by bank, by payment card and by cash.  If you need the invoice sent to you by mail, check corresponding box and specify all data needed for invoice. The invoice will be sent together with paper ticket or, if the ticket is electronic, it will be send to the address specified in the invoice.

Enter the name and surname for each passenger (they must match the personal ID which will be provided during the flight check-in) as well as other required data. Note that the first passenger is also a contact person for the whole booking, therefore you need to supply contact information for him/her, i.e. phone number (so we can inform you about any changes of your flight/booking) and e-mail address (we will send reservation confirmation and all other messages to that address).

Please check if you have read and agree with Ticket Rules and Passenger Agreement's terms and conditions. Click Continue. If you have selected an on-line type of payment (banklink or credit card) you will be redirected to the selected banks on-line payment page or credit card payment form. After the payment proccess is done you will see the confirmation page. You can print this confirmation as well as pro-forma invoice. You will receive booking confirmation by e-mail too.

Flight details

Check carefully all flight and itinerary details before you book the flight. If the flight has stopover(s), check the time between flight and whether you need to switch terminals/aiprorts.

Reservation confirmation

When you successfully book a flight, you will see the reservation confirmation where the six digit/letter reservation code will be displayed. You will also receive reservation confirmation by e-mail.

Reservation cancellation

To cancel your reservation contact Avia.lt customer service.
If you made several identical reservations, make decision as soon as possible. Air companies check all reservations and can cancel duplicates (where passengers' names, surnames, flight dates, and airlines are the same).

Registration for frequent buyers

You can pay less! Each purchase guarantees the amount of 10 Litas per ordered item (ticket or hotel room), which can be used for next purchases in Avia.lt. In order to use this feature you must be regestered in Avia.lt system. Registered Avia.lt users have several advantages. They can see all of the bookings they made. All personal data they enter is ratained for later quick entering into the forms (this data can be changed by the user). In order to register, click Registration link on the top of page. Then, complete the registration form. You shall receive the confirmation message with the instructions on how to confirm your registration.

You can also register during the booking process: while you are in the Booking Details page, just click on Quick Registration tab and then complete the quick registration form (the window will not be reloaded and after registration you will be logged in automatically). If you are already regestered, you can login by and entering your e-mail and password. Your saved passengers and other saved data will appear in the passengers information area.

After the registration, it will be easer for you to make bookings: you will not need to rewrite you name and surname each time; if you make bookings for other persons, their data will also be saved in your bookings database. In My Reservations page you will see all booked and paid services. Passengers tab will list all of passengers that you made reservations for.

Avia.lt never discloses your personal information to any third party.

Checking your reservation

For some flights you can check actual flight information (actual time of departure/arrival, is flight cancelled) following the link in booking confirmation

Usefull information, contacts

Air ticket delivery in Lithuania – courier service “DPD Lietuva”, ph:  8~5 210 67 77
Air ticket delivery in EU and other countries abroad – courier service „DHL Lietuva“, customer support ph. +370 688 6780
Vilnius airport – general information – ph: 8~5 230 66 66

• What is exact departure/arrival time;
• Phone numbers of air companies and their representatives.

Boarder office in Vilnius airport – ph: 8~5 273 90 45

• What documents are necessay for not accompanied child;
• Visas issues;

Custom house office in Vilnius airport – ph: 8~5 233 03 17

• What and how many items it is possible to bring to Lithuania or take away;
• How much currency is possible to bring to Lithuania or take away.

Veterinary office in Vilnius airport – ph: 8~5 273 90 42
Transportation of flora and fauna (also necessary to contact air company which flight you will use).

Airtickets

Ticket Rules and Passenger Agreement's terms and conditions

Ticket Rules and Passenger Agreement's terms and conditions (in PDF format).

Airtickets

Airticket is a confirmation document of air company to service passenger. Avia.lt is a ticket booking engine which does not control of air companies activities. Air companies' responsibilities are regulated by international conventions, EU regulations and laws of Lithuanian Republic. Each aircompany have and confirms it own convey rules. Please contact us if you need the copy of these rules.

Electronic ticket

Electronic ticket is flight booking confirmation. If you book a flight with electronic ticket, it is no necessary to deliver it, air ticket will be send by specified e-mail.  It is not possible to lose this kind of ticket. Electronic ticket it is record in the air companies’ booking database. Passenger receives itinerary, air company identifies passenger during check-in. We always recommend passengers to check if departure/arrival time is not changed one day before departure.

Low cots carriers

We can make booking of the flight of low cost carriers (Ryanair, Easy Jet and etc.). Please contact Avia.lt information by ph. 8~5 2490909, working hours. After the payment will be done, you will receive booking confirmation number.

Ticket price

Ticket price consist of price of flight fare (tariff), airport and fuel taxes, and reservation fee.

The payment

The possible ways of payment are:

• By cash in Baltic Clipper office, Gedimino pr. 64, Vilnius. Working hours I-V 08:00 – 18:00 hr.
• By cash or money transferring in bank. Payment is done after reservation is made.
• Electronic payment from account. „Bank-link“ system – the payment is done during reservation process.
• By payment card (VISA, MasterCard). The payment is done during reservation process.

Payment details for bank transfers

Baltic Clipper, UAB, Laisvės av. 61-1, LT-40443, Kaunas, Lithuania
Enterprice code: 110437597, VAT code: LT104375917
Bank Account Nr. LT65 7044 0600 0502 0327
SEB Bankas

Bank transfer in US DOLLARS:

Account number: LT65 7044 0600 0502 0327
Corresponding Bank: CITIBANK, SWIFT: CITI US 33, NEW YORK, N.Y. USA
Receivers Bank: VILNIAUS BANKAS AB, SWIFT: CBVILT2X, VILNIUS, LITHUANIA
Receivers account number: LT65 7044 0600 0502 0327
Receiver: Baltic Clipper, UAB, Laisvės av. 61-1, LT-40443, Kaunas, Lithuania

Making bank transfer payment please indicate:

„Payment for the flight ticket Mr. Name Surname, reservation number …“

Please email the payment confirmation to info@0
The deadline for payment is specified in the reservation confirmation. If the ticket was not printed untill this time, reservation will be cancelled automatically. We will inform you by e-mail when the payment is received.

Important! On the same day money get to our account in SEB bank only on business days and for transfers made from SEB bank account before 3 pm. Please, consult your non-SEB bank for transfer terms. We do not receive regular bank transfers during weekends, only made through BankLink system.

Invoicing

If you wish to get an invoice for your payment, select "I need an invoice" in the payment form, then anter all necessary information into the form that apears. If the ticket is paper type, the invoice will be delivered together with the ticket. Otherwise Invoice will be mailed to the address specified in the invoice form.

Can person other than the passenger pay for the booking?

Any person can pay for the ticket, even if he or she is not an intended passenger of that particular flight. Just make sure you enter the correct passenger information in the Booking Details

If you do not received airticket in time

Please contact Avia.lt customer support.

Changing date and passenger(s) name in plane tickets, refunds

Tariffs and the procedure for their application are determined by the airline companies. The price of a plane ticket is usually linked to the conditions of transportation - more expensive tickets are those that give the passenger more options: change the flight date, route, passenger's last name, provides the possibility to return the ticket by a certain date and get back the entire amount paid for it, etc. The cheaper the air tickets, the more restrictions apply: surcharges for changes, no changing of surnames, no refunds for unused tickets.

Most airlines' rules allow changing a passenger's name only with an additional fee, but the cheapest fares often do not allow for a change of passenger's name. In each case, please contact the avia.lt help desk for more precise information.

When reserving a plane ticket, please familiarize yourself with the tariff rules (conditions for validity of tickets, change of flight date, refund).

Please contact the Avia.lt help desk if you want to change or return tickets (if the rules allow it). Money for a returned ticket is returned to the passenger only when it is recovered from the airline.

In the case of ticket refunds, the service fee is not refunded. An additional €5 service fee applies to the return of tickets.

Lost airtickets

If you lost air tickets, please fill special form document. Each aircompany have it’s own charges, rules and conditions.

Group travel

Maximum 9 passengers are allowed in one reservation. If you need to book the flight for more than 9 passengers, make separate reservations.

Privacy and Confidentiality

Your personal data remains confidential. If you have any questions concering your privacy and confidentiality, contact Avia.lt customer service.

Information for travelers

Health and safety

If you plan your to travel with airplane, we recommend to contact your personal doctor. According to the recommendation of International Air Transportation Association (IATA), pregnant passengers must have doctor’s permission to travel by air. This permission is necessary if there are complications in pregnancy, or birth of child is expected within 4 or lees weeks. Please pay attention to recommendations concerning immunity prevention.

Travel Documents

Passenger must have all necessary travel documents (passport, visa, invitation and/or others). Most of countries demand of return air ticket or certain sum of money.

Passport  (for Lithuanian citizens)

Passport must valid minimum 6 months after return from the trip. Not all EU countries accept personal ID cards. This is list of countries which accept ID cards.
List of countries (in Lithuanian language):  http://www.urm.lt/index.php?-1893797840

Please check the requirments for passport validity terms after the start of the trip. This can be done through the embassy/consulate of the country of your destination (the list of embassies: www.embassypages.com).

Visas (for Lithuanian citizens)

There are countries which can be visited without visas.
Please read carefully to which countries Lithuanian citizens do not need to get visas: http://www.urm.lt/index.php?649148945.
Lithuanin citizens need visas for trips to other countries.

Safety (for Lithuanian citizens)

We recommend to check out which countries are not recommended for visiting. The list of countries and other useful information can be found here: http://www.urm.lt/index.php?674617064

Children

Children under 18 years of age traveling with both parents must have valid passport. More information (in Lithuanian) can be found here: „Dėl vaiko laikino išvykimo į užsienio valstybes tvarkos patvirtinimo“

Flight Registration/Check-in

Usually registration/check-in finishes 45 min before the flight in Europe (departure time is specified in air ticket), 60 minutes in other international flights.  Important: the time specified in airticket is airplane departure, not the beginning of registration.

Flight sequence

If you have an airticket with several flights and do not fly one of them, air company has a right to cancel your reservation for all other flights in your itinerary.

Meals during the flight

Some aircompanies include meals during the flight without an additional fee. Some air companies do not offer meals during the flight or offer them for purchase.

baggage

New EU security rules for airports

To protect you against the new threat of liquid explosives, the European Union (EU) has adopted new security rules that restrict the amount of liquids that you can take through security checkpoints. They apply to all passengers departing from airports in the EU whatever their destination.
This means that, at security checkpoints, you and your hand baggage must be checked for liquids in addition to other prohibited articles. However, the new rules do not limit the liquids that you can buy at shops located beyond the point where you show your boarding pass or on-board an aircraft operated by an EU airline.
The new rules apply from Monday, 6th. November 2006 at all airports in the EU and in Norway, Iceland and Switzerland until further notice.

What is new?

While packing

You are only allowed to take small quantities of liquids in your hand baggage. These liquids must be in individual containers with a maximum capacity of 100 millilitres each. You must pack these containers in one transparent, re-sealable plastic bag of not more than one litre capacity per passenger.

At the airport

To help screeners detect liquids, you must:

• present all liquids carried to the screeners at security checkpoints for examination;
• take off your jacket and/or coat. They will be screened separately whilst you are screened;
• remove laptop computers and other large electrical devices from your hand baggage. They will be screened separately whilst you are screened.

Liquids are:

• water and other drinks, soups, syrups;
• creams, lotions and oils;
• perfumes;
• sprays;
• gels, including hair and shower gels;
• contents of pressurised containers, including shaving foam, other foams and deodorants;
• pastes, including toothpaste;
• liquid-solid mixtures;
• mascara;
• any other item of similar consistency.

What has not changed?

You can still:

• pack liquids in bags that you check-in - the new rules only affect hand baggage;
• carry in your hand baggage medicines and dietary requirements, including baby foods, for use during the trip. You may be asked for proof that they are needed;
• buy liquids such as drinks and perfumes either in an EU airport shop when located beyond the point where you show your boarding pass or on-board an aircraft operated by an EU airline.

If they are sold in a special sealed bag, do not open it before you are screened – otherwise the contents may be confiscated at the checkpoint. (If you transfer at an EU airport, do not open the bag before screening at your airport of transfer, or at the last one if you transfer more than once).
If your journey includes a to another flight at an EU airport, you can still buy liquids either in an EU airport located beyond the point where you show your boarding pass or on board an aircraft operated by an EU airline. The liquids will be sold in a special bag. Wait until you are screened at the [last] airport of transfer in the EU before opening the bag.
If you have any doubts, please ask your airline or travel agent in advance of travel.
Please be courteous and co-operate with airport security and airline staff.
This document has been developed by the European Commission, the Association of European Airlines and Airports Council International-Europe.

Disclaimer

The ubove text summarises the main elements of the relevant EU legislation; it is not the actual legal text.

Lugagge

We recommend you check baggage policies of the airlines that operate the flight. Usually, aircompanies do not take responsibility for the convey of valuable or breakable items. Please contact Avia.lt customer service if you are not sure that all items could be transported.

Carry-on baggage

As a basic rule, carry-on baggage size must not exceed 56x45x10 cm and weight must not be more then 5 kg.

Check-in baggage

Each company has it own rules for baggage transportation. Usually, traditional (non-lowcost) aircompanies allow 20 kg of baggage in economy class and 30 kg in business class. British Airways and ČSA allow 23 kg of baggage in economy class. Free baggage weight is specified in your ticket.

Exception: for overseas flights it is possible to take 2 pieces of baggages of 23 kg each in economy class and 2 pieces baggages of 32 kg each in business class (please check this before you book). You will be charged for extra weight of the baggage. The amount of charge depends on the aircompany that operates the flight.

Starting November 16th, 2009 check-in baggage fee apply on all Air Baltic airline operated flights.

Each adult and child over 2 can check-in 1 piece of baggage up to 20 kg of weight for the fee of EUR 21.

Each infant under 2 can check-in 1piece of baggage up to 10 kg of weight and a stroller without an additional fee.

Check-in baggage fee can be paid during flight booking or in the airport before the flight in the Air Baltic representative office. Other conditions apply for transporting golf, skiing, diving and some other sports equipment, valueables. For addtional information conctact Air Baltic representative office or call us at +370 5 249 09 09.

Prohibited items

The follwing items are prohibited in the baggage:

• weapons, ammo, fireworks, gas, oxygen cilynder,
• inflammable liquid and solid, oxid materials;
• poison, radioactive materials and other magnetic, sicken, unhealthy materials.

It is prohibited to take to hand baggage: arms and its copies, knife, dagger and other dangerous iitems.
It is prohibited to use items which use a lot of energy or laser items during the flight.

Fauna

If you plan to take your pets, please be sure aircompany accept that. Please contact aircompany whose flight you will use or contact Avia.lt customer service. The pet’s owner must care about traportation and vaccination documents.

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UAB "Baltic Clipper", Enterprise Code: 110437597, VAT Code: LT104375917, address: Laisvės al. 61-1, Kaunas, LT-44304, Lithuania